Shipping policy

Effective date: 12 Oct 2026

Ecolife Furniture Wholesaler Pty Ltd (ABN 33 663 895 467), trading as Ecofurniture (“Ecolife”, “we”, “us”), delivers Australia-wide through trusted third-party courier partners.

1. Where we deliver

We deliver to all Australian states and territories. Delivery times and costs vary with your postcode, and with the size and weight of the items you order.

Within eligible Melbourne and Geelong metro postcodes we deliver with our own crew under our Drop & Go Delivery service, which is free on orders of $400 or more. Everywhere else in Australia we ship through courier partners at rates calculated at checkout.

2. Free Drop & Go Delivery — eligibility

2.1 What it covers

Free Drop & Go Delivery applies to orders that meet both of the following:

an order value of $400 or more, measured before any discounts and excluding the delivery charge, and
delivery to an eligible postcode listed in section 2.2.

Orders under $400, and orders to any address outside the listed postcodes, are delivered at the rates shown at checkout.

2.2 Delivery area

The offer is available only to eligible addresses within Melbourne and Geelong metro. Enter your postcode on the product page or at checkout to confirm availability — the free option appears only for covered postcodes on qualifying orders.

Area	Eligible postcodes
Central & inner Melbourne	3000, 3002, 3003, 3004, 3006, 3008
Port & South Melbourne	3205, 3206, 3207
West Melbourne & Wyndham	3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030
Moonee Valley / Airport / Broadmeadows	3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049
Inner north / Brunswick / Fitzroy	3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061
Craigieburn & northern growth areas	3064, 3065, 3066, 3067, 3068, 3069
North — Epping & surrounds	3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079
Mill Park / Bundoora / Greensborough	3081, 3082, 3083, 3084, 3085, 3087, 3088, 3089, 3090, 3093, 3094, 3095
Doncaster / Templestowe / Bulleen	3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114
Kew / Camberwell / Surrey Hills	3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129
Box Hill / Blackburn / Nunawading / Ringwood	3130, 3131, 3132, 3133, 3134, 3135, 3136
Inner east / Richmond / Hawthorn / Malvern	3141, 3142, 3143, 3144, 3145, 3146, 3147
Glen Waverley / Mount Waverley / Clayton	3148, 3149, 3150, 3151, 3161, 3162, 3163, 3165, 3166, 3167, 3168
Dandenong / Springvale / Keysborough	3171, 3172, 3173, 3174, 3175, 3177, 3178
Bayside — St Kilda to Brighton	3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189
Moorabbin / Cheltenham / Mentone / Mordialloc	3190, 3191, 3192, 3193, 3194, 3195
Melton (populated areas)	3337, 3338
Sunbury & north-west	3429, 3431
Geelong metro	3212, 3214, 3215, 3216, 3217, 3218, 3219, 3220

Populated areas only, including established suburbs and new housing estates within these postcodes. Any address not listed above is served by our courier partners at the rates shown at checkout.

2.3 Delivery point

Our team delivers to an accessible ground-level entrance, garage, or designated building delivery area. For apartments, the order must be accepted at the building’s accessible delivery point.

2.4 Access

The delivery point must have safe vehicle access and a clear place to unload. Please tell us before delivery about any access restrictions or building booking requirements, such as loading-dock bookings, lift bookings, narrow driveways, low clearance, or permit parking.

2.5 What the service includes

Drop & Go covers delivery and unloading at the agreed delivery point. It does not include:

carrying items inside your home
taking items upstairs or using a lift
assembly or installation
removal of packaging
removal of old furniture

Old mattress removal is available separately as a paid add-on on mattress product pages and in the cart, in the same metro area. Its own conditions are shown before you add it.

2.6 Timing

We aim to deliver eligible Melbourne and Geelong metro orders within 5 business days. We will contact you to arrange a delivery window.

Orders must be placed and paid for by 12:00 pm AEST, Monday to Friday, to begin processing that day. Orders placed after cut-off are processed on the next business day. The 5-day timeframe applies to in-stock items only; backorder and pre-order items are excluded, and their dispatch times are shown on the product page.

2.7 Receiving your order

Someone aged 18 or over must be available at the agreed delivery point to receive the items and check the packages against the delivery docket.

Please report any visible damage or missing packages promptly — see section 7. If nobody is available at the agreed time, we will contact you to rebook, and a redelivery fee may apply.

2.8 Outside the offer

Orders under $400, and addresses outside the eligible metro postcodes, are delivered by our own crew or our courier partners as appropriate. A delivery charge applies and is shown at checkout before you pay.

3. Delivery times outside metro

For addresses outside our metro coverage we ship with Smart Send, StarTrack, Australia Post and other freight carriers, depending on the item size and destination. Indicative transit times from dispatch:

Destination	Business days
Sydney & NSW metro	5–8
Brisbane & SE QLD	5–8
Adelaide & SA metro	5–8
Perth & WA metro	5–10
Hobart & TAS	5–8
Darwin & NT	7–14
Regional / remote areas	7–14+

These are carrier estimates only. Ecolife does not guarantee arrival dates for shipments outside the metro Drop & Go service. Actual transit time depends on the carrier, the weather and the destination postcode.

4. Delivery cost

Eligible metro postcodes, orders of $400 or more: free Drop & Go Delivery.
Eligible metro postcodes, orders under $400: a delivery charge applies, shown at checkout.
Everywhere else in Australia: live courier rates based on weight, dimensions and destination.

Shipping is calculated at checkout from your postcode and the size and weight of your order. Enter your address to see the exact cost before you pay. The price shown at checkout is the price you pay.

5. Order processing

In-stock items: dispatched within 1–2 business days of order confirmation.
Made-to-order or pre-order items: dispatch times are shown on the product page.

You will receive a dispatch confirmation email with tracking as soon as your order leaves our warehouse.

6. Multi-carton items

Some products, especially bed frames and large furniture, ship in more than one carton for safe handling. All cartons for one product are sent together, but occasionally arrive on separate days — this is normal for large freight. You will receive one tracking number covering all cartons.

If a carton is missing from your delivery, contact us within 24 hours at support@ecolifefurniture.com.au.

7. On delivery day

Deliveries are made to the ground floor — kerbside, driveway, front door, garage, or the building’s designated delivery point.
Our crew and carriers do not deliver to upper floors, take furniture inside your home, unpack, or remove packaging.
Someone aged 18 or over must be present to receive the delivery.
For courier deliveries outside metro: if nobody is home, the carrier may leave a card and reattempt (fees may apply) or return the item to a depot for collection.

Please inspect your delivery before signing. If you can see damage to the packaging, note it on the delivery docket and photograph it immediately. This protects your rights under the Australian Consumer Law. Report damage or shortages to support@ecolifefurniture.com.au within 48 hours of delivery.

8. Assembly

Ecolife does not provide assembly, installation or set-up services. All flat-pack furniture ships with assembly instructions and hardware included. You will need to assemble the furniture yourself, or arrange your own assembler at your cost.

Tools commonly required: a Phillips head screwdriver, an Allen key (usually supplied), and occasionally a rubber mallet.

9. Risk and title

Risk of loss and damage passes to you on delivery. You are responsible for providing accurate delivery details and for telling us about access restrictions before delivery. Redelivery fees may apply where a delivery cannot be completed for reasons within your control.