Shipping policy
Effective date: 18 July 2026
Ecolife Furniture Wholesaler Pty Ltd (ABN 33 663 895 467), trading as Ecofurniture ("Ecolife", "we", "us"), delivers Australia-wide through trusted third-party courier partners.
1. Delivery areas
We deliver to all Australian states and territories. Delivery times and costs vary based on your postcode, product size, and weight.
2. Delivery times
🚚 Melbourne & Geelong Metro
3-DAY DELIVERY GUARANTEED*
Orders placed by our cut-off time and shipping to an eligible metropolitan postcode are guaranteed to arrive within 3 business days.
Cut-off: Orders must be placed and paid for by 12:00 PM AEST Monday to Friday. Orders after cut-off are processed the following business day.
Eligible postcodes:
- Melbourne Metro: 3000–3207 and selected outer-metro postcodes
- Geelong: 3214–3220 and surrounding
If you're unsure whether your postcode is eligible, enter it at checkout — the 3-day option will only appear for guaranteed postcodes.
*T&Cs: The 3-day guarantee applies to in-stock items only. Access issues at the delivery address (locked gates, no parking, redelivery required, incorrect address provided) may extend the delivery time. Backorder or pre-order items are excluded.
🇦🇺 All other Australian locations — as per courier partner
For addresses outside our metro coverage, we ship with Smart Send, StarTrack, Australia Post, and other freight carriers, depending on the item size and destination.
Indicative transit times from dispatch:
| Destination | Business days |
|---|---|
| Sydney & NSW metro | 2–5 |
| Brisbane & QLD SE | 3–6 |
| Adelaide & SA metro | 3–5 |
| Perth & WA metro | 5–10 |
| Hobart & TAS | 5–8 |
| Darwin & NT | 7–14 |
| Regional / remote areas | 7–14+ |
These are estimates only provided by our carriers — Ecolife does not guarantee arrival dates for shipments outside the 3-day metro service. Actual transit time depends on the carrier, weather, and postcode.
3. Delivery cost
Shipping costs are calculated at checkout based on your postcode and product weight and dimensions. Enter your address to see the exact cost before you pay.
- Melbourne / Geelong metro: flat rates from $50 (small items) up to $150 (large multi-carton items)
- Interstate: live courier rates based on weight, dimensions, and destination
No hidden charges — the price you see at checkout is the price you pay.
4. Order processing time
- In-stock items: dispatched within 1–2 business days of order confirmation.
- Made-to-order or pre-order items: dispatch times are shown on the product page. You'll receive a dispatch confirmation email with tracking as soon as your order leaves our warehouse.
5. Multi-carton items (bed frames and large furniture)
Some products, especially bed frames, ship in multiple cartons for safe handling. All cartons for one product are shipped together but occasionally arrive on separate days — this is normal for large freight.
You will receive one tracking number covering all cartons. If any carton is missing from your delivery, contact us within 24 hours at support@ecolifefurniture.com.au.
6. On delivery day
- Our carriers deliver to the ground floor at your kerbside, driveway, or front door.
- Our carriers do not deliver to upper floors, take furniture inside your home, unpack, or remove packaging.
- Someone aged 18+ must be present to sign for the delivery.
- If no one is home, the carrier may leave a card and reattempt (fees may apply) or return the item to the depot for collection.
- Please inspect your delivery before signing. If you see visible packaging damage, note it on the delivery docket and take photos immediately — this protects your ACL rights.
7. Assembly — please note
⚠️ Ecolife does NOT provide assembly, installation, or set-up services.
All flat-pack furniture is shipped with assembly instructions and hardware included. You will need to assemble the furniture yourself, or arrange your own handyman/assembler at your cost.
Common tools required: Phillips head screwdriver, Allen key (usually included), sometimes a rubber mallet.
Assembly time varies by product — small nightstands typically take 15–30 minutes; bed frames and larger cabinets can take 60–90 minutes.
8. Access and delivery considerations
Before ordering, please check that:
- The delivery address is accessible for a large truck or van.
- Doorways, staircases, and lifts are wide enough for the item's dimensions (check the "Package dimensions" on each product page).
- Parking or unloading is available.
- Someone can be home during business hours to receive the delivery.
If our carrier is unable to complete delivery due to access issues, incorrect address, or absence at the delivery address, redelivery fees may apply, payable by the customer.
9. Tracking your order
Once your order ships, you'll receive an email with tracking details. You can also track your order from Track my order on our site.
For metro deliveries, we may text you a delivery window on the day.
10. Delivery delays or lost shipments
Occasionally, deliveries are delayed due to weather, carrier disruption, or public holidays. We will notify you as soon as we become aware of any delay.
If your order does not arrive within the expected timeframe, please contact us at support@ecolifefurniture.com.au with your order number. We'll investigate with the carrier and update you within 2 business days.
11. Damaged in transit
If your order arrives damaged, do not sign the delivery docket as "received in good condition". Take photos of the damage and packaging, and contact us within 48 hours. See our Refund Policy for full details.
12. International shipping
We currently ship only within Australia. We do not offer international delivery.
13. Contact us
Ecolife Furniture Wholesaler Pty Ltd (trading as Ecofurniture)
ABN 33 663 895 467 · ACN 663 895 467
Email: support@ecolifefurniture.com.au
Phone: 1300 88 79 85