Privacy policy

Effective date: 18 July 2026 · Last updated: 18 July 2026

Ecolife Furniture Wholesaler Pty Ltd (ABN 33 663 895 467, ACN 663 895 467), trading as Ecofurniture ("Ecolife", "we", "us", "our"), operates the website ecofurnitures.com.au (the "Site"). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use and disclose it, and how you can access and correct it. By using our Site or purchasing from us, you agree to the practices described in this Policy.

1. Information we collect

Information you give us

Contact details: name, email address, phone number, delivery and billing address.
Account details: login credentials if you create a customer account.
Order details: items purchased, order value, purchase history.
Payment details: credit card or payment method details are collected and processed by our payment processors (Shopify Payments, PayPal, Afterpay, Zip, and similar). We do not store full card numbers on our servers.
Communications: any information you provide when you contact us by email, chat, phone, or social media.
Trade account information: if you apply for a trade or wholesale account, business details including ABN, trading name, and references.

Information collected automatically

Device and browsing data: IP address, browser type, operating system, device identifiers, pages viewed, referring URL, time on site.
Cookies and similar technologies: see Section 5 below.
Location data: approximate location derived from IP address (used for shipping estimates and analytics).

Information from third parties

Social login providers (if you sign in via Google, Facebook, or Apple).
Marketing platforms (audience data from Meta, Google, TikTok if you interact with our ads).
Analytics providers (aggregated usage data from Google Analytics, Shopify Analytics).

2. How we use your information

We use your personal information to:

Process and fulfil your orders, including arranging delivery.
Communicate with you about your orders (confirmation, dispatch, delivery updates, warranty claims).
Provide customer service and respond to enquiries.
Send marketing emails, SMS, or targeted advertising where you have consented (you can unsubscribe at any time).
Personalise your shopping experience and recommend products.
Detect, prevent, and investigate fraudulent activity.
Comply with our legal obligations (tax, accounting, consumer law).
Improve our website, products, and services through analytics.

3. How we share your information

We share your personal information only with parties who need it to help us run our business. These include:

Recipient category	Purpose	Examples
Payment processors	Process your payment securely	Shopify Payments, PayPal, Afterpay, Zip, Stripe
Shipping and freight carriers	Deliver your order	Smart Send, StarTrack, Australia Post, TNT, courier partners
Email and SMS marketing platforms	Send communications	Klaviyo, Shopify Email
Advertising platforms	Serve relevant ads (with your consent)	Google, Meta (Facebook / Instagram), TikTok
Analytics providers	Understand site performance	Google Analytics, Shopify Analytics
Customer service tools	Manage support tickets	Shopify Inbox, email providers
Professional advisors	Legal, accounting, insurance	Our lawyers, accountants, insurers
Government or law enforcement	Where required by law	ATO, ACCC, courts, police

We do not sell your personal information to third parties.

4. Overseas disclosure

Some of the third-party services we use are located outside Australia (including the United States, Canada, Ireland, and the European Union). By using our Site, you consent to your personal information being stored and processed in these jurisdictions. We take reasonable steps to ensure overseas recipients handle your data in line with the Australian Privacy Principles.

5. Cookies and similar technologies

We use cookies, pixels, and similar tracking technologies to:

Keep your shopping cart and login session active.
Remember your preferences.
Measure site traffic and performance.
Deliver relevant advertising.

You can control cookies through your browser settings. Blocking essential cookies may affect Site functionality (e.g., you may not be able to complete checkout).

Third-party tracking pixels active on our Site may include: Meta (Facebook) Pixel, Google Ads Conversion Tracking, Google Analytics, TikTok Pixel.

6. Data retention

We keep your personal information only as long as we need it for the purposes described in this Policy or as required by law:

Order and payment records: minimum 7 years (Australian tax law).
Customer accounts: until you request deletion, plus 7 years for financial records.
Marketing communications: until you unsubscribe.
Website analytics: typically 14–26 months (Google Analytics defaults).
Support enquiries: typically 2–3 years.

7. Data security

We use industry-standard technical and organisational measures to protect your information, including SSL/TLS encryption on our Site, PCI-DSS-compliant payment processing, restricted access to customer data, and reputable hosting infrastructure (Shopify).

Despite our best efforts, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

8. Data breach notification

If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

9. Your rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Correct information that is inaccurate, out of date, or incomplete
Delete your account and personal information (subject to our legal record-keeping obligations)
Opt out of marketing communications at any time
Withdraw consent for optional data uses
Complain to us or to the OAIC if you believe we have breached the APPs

To exercise any of these rights, email us at support@ecolifefurniture.com.au and we will respond within 30 days.

To complain to the OAIC:
Office of the Australian Information Commissioner
GPO Box 5288, Sydney NSW 2001
1300 363 992
oaic.gov.au

10. Children's privacy

Our Site is not intended for anyone under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party site you visit.

12. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top will always reflect the most recent revision. Material changes will be communicated by email or a notice on our Site.

13. Contact us

For any privacy-related question, request, or complaint:

Ecolife Furniture Wholesaler Pty Ltd (trading as Ecofurniture)
ABN 33 663 895 467 · ACN 663 895 467
Email: support@ecolifefurniture.com.au
Phone: +61 433 014 440
Registered office: 2/103 Fitzgerald Rd, Laverton North VIC 3026