Answers, the way we'd want them.

Add the pieces you'd like to your cart, head to checkout, and pay securely with credit card (Visa, Mastercard, AMEX), PayPal, Zip, Afterpay, Shop Pay, or Google Pay. You'll receive an order confirmation email within minutes.

Need help configuring a bedroom or living set? Email support@ecofurnitures.com.au — we'll quote it up and send a checkout link.

We accept the following payment methods at checkout:

• Credit / debit card — Visa, Mastercard, American Express, Discover, JCB
• PayPal — full purchase or PayPal Pay in 4
• Zip — flexible weekly or fortnightly repayments, eligibility checked at checkout
• Afterpay — buy now, pay in 4 fortnightly instalments (subject to Afterpay limits)
• Shop Pay — express checkout with saved details, optional 4-instalment plan
• Google Pay / Apple Pay — express checkout on supported devices

For trade and commercial orders we also accept direct bank transfer (EFT). All transactions are secure and encrypted.

If your order has not yet been dispatched, we can amend or cancel it for a full refund. Once your order has left our supplier, it becomes subject to our Refund Policy. Email support@ecofurnitures.com.au as soon as possible with your order number and we'll move quickly.

Yes. You'll receive a confirmation immediately, a dispatch email with a tracking number, and delivery-window notifications from the courier before arrival.

Every order comes with a GST-compliant tax invoice issued in the name on the order. Trade customers receive invoices to their registered business name and ABN.

We deliver Australia-wide. Enter your postcode at checkout to see the exact shipping cost and estimated timeframe for your address.

Melbourne & Geelong Metro — 3-DAY DELIVERY GUARANTEED* for orders placed before 12:00pm AEST on business days. Eligible postcodes only.

All other Australian locations — as per our courier partner timing. Indicative:

• Sydney & NSW metro — 2–5 business days
• Brisbane & SE QLD — 3–6 business days
• Adelaide & SA metro — 3–5 business days
• Perth & WA metro — 5–10 business days
• Hobart & TAS — 5–8 business days
• Regional / remote — 7–14+ business days

*T&Cs apply. See our full Shipping Policy for eligible postcodes and cut-off details.

We work with trusted freight partners including Smart Send, StarTrack, Australia Post, and other courier partners depending on your location and item size. You'll receive a tracking number as soon as your order ships and delivery-window updates from the carrier.

All deliveries are kerbside — to your front door, driveway, or ground floor. Our carriers don't take items inside or upstairs.

No. Ecofurniture is a fully online store and we do not offer assembly, installation, or set-up services.

Every piece arrives flat-packed with clear step-by-step instructions and all required hardware. If you'd prefer professional assembly, we recommend engaging a handyman at your own arrangement — many can be booked via services like Airtasker or hipages.

Our courier will attempt delivery and leave a card with re-delivery instructions. Most carriers offer a free reschedule; if a second attempt is missed, a small re-delivery fee may apply — we'll always email you first.

Yes. If your confirmed delivery date no longer suits, contact the courier directly using your tracking link, or email support@ecofurnitures.com.au at least 2 business days before your scheduled delivery and we'll help arrange an alternative.

Do not sign the delivery docket as "received in good condition" if you can see visible damage. Take photos of the packaging and any damage immediately, and contact us within 48 hours at support@ecofurnitures.com.au. Full details in our Refund Policy.

We do not accept change-of-mind returns. Please choose carefully — measure your space, check the product dimensions and material details on each product page, and if in doubt email support@ecofurnitures.com.au before ordering and we'll do our best to help.

Your rights under the Australian Consumer Law for faulty, damaged, or misdescribed goods are not affected — see the next questions.

Your Australian Consumer Law rights apply. If your item is faulty, damaged in transit, wrongly supplied, or not as described, email support@ecofurnitures.com.au within 7 days of delivery with your order number and photos or a short video. We'll arrange a repair, replacement, or refund at our cost. Full details in our Refund Policy.

Once we've received and inspected the returned item, refunds are processed within 5–10 business days to your original payment method. Please allow a further 3–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Email support@ecofurnitures.com.au within 7 days of delivery with your order number and a photo of the missing or damaged part. We'll dispatch the replacement free of charge — usually within 3–5 business days.

Every Ecofurniture piece is covered by a 2-year manufacturer's warranty against structural defects in materials and workmanship, when used in a normal residential setting. Mattresses (launching mid-2026) will carry a 7-year warranty. The warranty period starts from the date of delivery.

See our full Warranty Policy for what's covered and what's excluded.

Email support@ecofurnitures.com.au with your order number, date of delivery, the issue, and clear photos or a short video. We'll respond within 3 business days with next steps — usually a replacement part sent to you at no cost.

For most pieces: dust regularly with a dry microfibre cloth, wipe spills immediately with a damp (not wet) cloth, and avoid harsh chemical cleaners. Keep timber and wraps out of direct sunlight to protect colour. Each product page has specific care notes.

Our standard residential warranty applies to home use only. For commercial or high-traffic settings (Airbnb, hotels, offices, fit-outs), please apply through our trade program — commercial-grade specifications and a tailored warranty are available for project orders.

Every piece in our range is designed under the supervision of Ecolife Furniture Wholesaler Pty Ltd and produced by our trusted OEM manufacturing partners across Southeast Asia — primarily Malaysia, Indonesia, and Vietnam, three of the world's most established centres of quality furniture production.

Our pieces are built from a curated combination of metal, MDF, particle board, solid wood, and high-quality wraps — chosen for their durability, finish consistency, and value. The wrap finishes are scratch-resistant and colour-stable over time. Every piece passes supervised quality control at source before it ships.

All our shipping cartons are 100% recyclable cardboard. Internal protection uses recycled and recyclable materials wherever possible, and we've eliminated polystyrene from our standard packaging. Hardware bags are paper or recyclable plastic.

Yes. Our trade program offers tiered pricing from 15% off RRP for studio buyers up to wholesale container-direct pricing for resellers and 200+ unit programs. Apply on our trade page — most applications are approved within 2 business days.

Interior designers, architects, stylists, property developers (including Build-to-Rent), Airbnb and short-stay hosts, hospitality and accommodation operators, fit-out and construction companies, retirement and aged-care providers, and bricks-and-mortar or online furniture retailers. An ABN is required.

Yes. Trade project and wholesale tiers include specification support — your dedicated trade contact will work from your floor plans or unit mix to produce a fully-priced FF&E schedule, swatches, and tear sheets. Quotes lock in pricing for 30 days.